To avoid impact to the health of other pets who need to be seen, we kindly require you to advise us if unable to make your scheduled appointment time by calling us: Bankstown 9790 1101 or Boundary Road 9584 9608.

Consultation Cancelation/Rescehduling Notice Requirement: 24 hours

Surgery/Procedure Cancelation/Rescehduling Notice Requirement: 48 hours

Cancellations without the required notice and failures to show up will be charged a failed appointment fee.

Repeated late cancelations or appointment failures may require us to seek prepayment for appointments.

We often have very busy days and these can result in us being booked out and having to turn some patients away. For the benefit of all we would prefer not to have to turn away patients, only to then have no-shows or last minute cancelations. With notice of cancelations, we can fit in other patients in need.

Over the years, there has been a very noticeable increase in the number of last minute cancelations and appointment no-shows. In fact, we have had days where 2/3 of our appointments have canceled at the last minute or not turned up.

This policy also helps to prevent the raising of prices to cover lost revenue of no-shows and last minute cancelations that would be required to pay our unavoidable fixed costs.

We recommend keeping outdoor cats in before appointments so as not to require catching at the last minute